Cloud Contact Center And Customer Service Software - Amazon Connect - AWS
Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.
What is Amazon Connect? - Amazon Connect
Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.
Amazon Connect Features | Cloud Contact Center | Amazon Web …
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems.
Amazon Connect
Learn how to provision, configure, monitor, and scale a virtual contact center. Describes all the API operations for Amazon Connect, including Amazon Q in Connect, AppIntegrations Service, Amazon Participant Service, Cases, Contact Lens, Customer Profiles, Outbound Campaigns, and …
Cloud Contact Center Service – Amazon Connect Pricing – …
Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, analytics, customer profiles, and caller authentication.
Amazon Connect feature overview - Amazon Connect - docs.aws…
Amazon Connect is an omnichannel contact center, built in the cloud from the ground-up. It empowers businesses of all sizes to connect their customers with the same world-class customer experience Amazon uses to orchestrate their customer care.
Get Started in Minutes with Amazon Connect in Your Contact Center - AWS ...
**Learn how to quickly configure Amazon Connect **Learn how Amazon Connect integrates with other AWS services **Learn how to customize Amazon Connect to perf...
Getting started with Amazon Connect - catalog.workshops.aws
Getting started with Amazon Connect. Workshop Studio. In this series of labs, we’ll build cloud based contact center using AWS Amazon Connect service and explore integration with other AWS services such as Amazon DynamoDB, Amazon Lex and AWS Lambda to build modern and robust contact center.
AWS' Amazon Q in Connect adds more contact center GenAI
5 天之前 · Published: 16 Oct 2024. After a year on the market, AWS beefed up its contact center-as-a-service generative AI agent for Amazon Connect with personalized recommendations, company-specific language and legal verbiage. The customer service agent assist tool, Amazon Q in Connect, was formerly known as Amazon Connect Wisdom.
Getting Started with Amazon Connect - Amazon Web Services
Get Started in Minutes with Amazon Connect in Your Contact Center. Follow along with this tutorial on how to set up Amazon Connect, quickly design contact flows, manage agents, and track performance metrics. Watch the Tech Talk.